ba999 Privacy Policy

ba999 places the highest importance on the privacy of all users on its platform. This Privacy Policy ("Policy") explains how ba999 collects, uses, stores and discloses personal information. By using our website and services, you are considered to have given your consent to the terms of this Policy.

This Policy applies to ba999's main services, mobile application and all associated digital platforms. It has been specifically prepared for users residing in Bangladesh. If you have not yet read ba999's Terms and Conditions, we encourage you to do so — both documents together govern the terms of our services.

This Policy applies only to individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21.

When creating an account and using services on the ba999 platform, we may collect the following types of information:

2.1 Registration and Identity Information

• Full name and date of birth
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Bank or mobile banking account details (for transaction purposes only)

2.2 Transaction Information

• Deposit and withdrawal history
• Details of transactions made via bKash, Nagad, Rocket, Upay or bank transfer
• Information related to bonus and promotion activity

2.3 Technical and Device Information

• IP address and device identifier
• Browser type, operating system and screen resolution
• Login time, session duration and page visit information
• Referral source (which page or link you came from)

2.4 Communication Information

• Records of your communication with our support team via live chat and email
• Records of complaints or reviews submitted

ba999 uses the collected information for the following purposes:

1. To create, verify and manage accounts.
2. To process deposits, withdrawals and other financial transactions.
3. To manage bonuses, promotions and VIP benefits.
4. To provide customer service and resolve issues — our support team assists in Bengali and English 24/7.
5. To prevent fraud, detect fraudulent activity and maintain platform security.
6. To meet legal obligations and maintain records required for dispute resolution.
7. To improve platform performance and analyse user experience.
8. Subject to your consent, to inform you about new games, offers and promotions.

In using your information, we always follow a minimum-necessity principle — information is not used beyond the purpose for which it was collected.

ba999 does not sell or rent your personal information to any third party. However, information may be shared in a limited way in the following circumstances:

4.1 Service Provider Partners

Minimum necessary information is shared with selected partners for payment processing (bKash, Nagad, Rocket, Upay and bank transfer), technical infrastructure management and customer service support. These partners are contractually bound to protect data confidentiality.

4.2 Legal Obligations

ba999 may be required to disclose information in compliance with applicable law, pursuant to a valid order or direction from a competent court or law enforcement authority.

4.3 Business Transfer

In the event of a change of business ownership, merger or acquisition, user information may be transferred. Users will be notified in advance of any such event.

Outside of these three circumstances, ba999 does not share any of your information with third parties.

The ba999 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

5.1 Types of Cookies

• Essential cookies: Required to keep login sessions active and maintain security.
• Functional cookies: Used to remember your preferred language and settings.
• Analytics cookies: Used to analyse site visit patterns and improve services.

5.2 Cookie Controls

You can disable cookies through your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.

ba999 takes industry-standard technical and organisational measures to protect your information. These include:

• Securing all data transmission via SSL (Secure Socket Layer) encryption.
• Using industry-standard encryption algorithms for storing sensitive information.
• A two-factor verification (OTP) system for account access.
• Regular security audits and risk assessments.
• Restricting internal staff access to data and operating on a need-to-know basis.

However, transmitting information over the internet is not entirely without risk. While we take every measure to ensure maximum protection, you are responsible for keeping your account password private and secure.

As an account holder at ba999, you have the following rights over your own information:

7.1 Right to Access

You may request at any time to know what information ba999 holds about you. Contact our support team to make this request.

7.2 Right to Correction

If any information on your account is incorrect or outdated, you may apply for it to be corrected. We will update the information after verifying your identity.

7.3 Right to Deletion

In certain circumstances, you may apply to have your information deleted. However, some information may need to be retained for a set period due to legal obligations, ongoing investigations or dispute resolution requirements.

7.4 Right to Withdraw from Marketing Communications

You may stop receiving promotional messages at any time. This can be done through account settings or via the support team.

For more information on responsible gaming, see our Responsible Gaming page, which has details on account limits and self-exclusion options.

The ba999 platform may sometimes provide access to third-party services, particularly in the case of payment gateways or game software providers. These third parties have their own privacy policies, and you are advised to read those policies before providing information on their platforms.

ba999 is not responsible for the privacy practices of third parties. However, we only work with partners who follow international standards for data protection.

ba999 retains your information only for as long as necessary to fulfil the purpose for which it was collected. General guidelines are given below:

• Active accounts: Related information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, transaction information is kept for a defined period to meet legal and regulatory requirements.
• Communication records: Customer service communications are retained for a limited period to ensure service quality and for dispute resolution.
• Technical logs: Short-term records are kept for security analysis.

Once the retention period ends, information is securely deleted or altered in a way that no longer allows you to be identified.

ba999 may update this Privacy Policy from time to time due to business changes, introduction of new services or legal requirements. When changes are made:

1. The updated date on this page will be changed.
2. For significant changes, a notification will be sent to your registered email or mobile number.
3. Continued use of the platform after changes have been made will be considered as consent to the new policy.

You are advised to visit this page regularly to stay informed about the latest version of the policy. To learn more about ba999, visit our About Us page.

If you have any questions, concerns or complaints about this Privacy Policy, please contact us. ba999's data protection team will review your request as promptly as possible.